| Activation | $29.99 |
| Unlimited Canada and US Calling | $29.99 |
| Postage* | $15.00 |
| In Home Wiring | See Details |
| * If Required | |
| Voicemail | |
| Voicemail Forwarding to Email | |
| Call Display Name and Number | |
| Visual Call Waiting | |
| Plus, more that are currently in development | |
GBTel home phone does not include any in home wiring. It is assumed that a corded or cordless phone is connected directly to the home phone VOIP modem. If custom wiring is required to connect to the existing in home phone network, an on site quote would need to be assess as to the feasibility. Typical fees can range from $80-150 for in home wiring where possible. Not all homes may be capable of having their existing in home phone lines connected to a VOIP product.
9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for support in English or French. For more information, visit 988.ca.
Long distance rates can be found on our Rates page.
Our policy concerning damaged equipment is also listed on our Legal page.
Please note that there is a $100.00 replacement fee for any damaged piece of hardware that the customer may have caused.
For assistance or support, please visit our Home Phone Support page
In an attempt to be as transparent as possible, GBTEL has developed the following policy concerning billing frequency, payment, disconnection, security deposits and directories.
GBTEL’s typical billing frequency will be a monthly cycle, typically starting on the 1st of each month and ending on the 30th, 31st or the last day of the month. This is exclusive to our telephone customers. In the extreme case where a customer needs a different cycle, GBTEL will evaluate the needs of the customer on a case-by-case basis.
GBTEL’s policy on payment is an attempt to be as reasonable as possible. Payment can be made to GBTEL by a variety of methods including: a cheque in the mail, online via a credit card, through one’s bank, or automatically on a monthly basis via direct debit.
Typically, GBTEL allows the customer a period of 60-90 days until service is disconnected due to delinquent payment status. Moreover, multiple attempts will be made to contact the customer, including: telephone calls, emails, and letters in the mail.
GBTEL does not require its customers to provide it with a security deposit.
Directory listing is an opt-in function that a customer has. Should a customer require listing, a customer simply needs to call or email GBTEL and provide GBTEL with the information that they required to be listed as and GBTEL will contact its underlying carrier to update its directory. Any changes to the directory shall be done in the same way.